Contact information

Last updated: August 27, 2026

This Contact Information page explains how to contact MJ Supply Co. about orders, products, shipping, returns, custom merchandise, partnerships, privacy requests, intellectual-property matters, and other business inquiries.

For the quickest assistance, use the contact method associated with your inquiry and include all relevant information in your initial message.

1. Business Information

MJ Supply Co.
Operated by Michael Gross
Belle Isle, Florida, United States
Phone: 407-795-2895
Email: contact@shopmjsupplyco.com
Website: www.shopmjsupplyco.com

MJ Supply Co. is an apparel, accessories, lifestyle-products, handcrafted partner-products, and custom-merchandise business based in Belle Isle, Florida.

2. Mailing Address

MJ Supply Co. does not currently publish a business mailing address.

We are working to establish a separate business mailing address so that the owner’s residential address does not need to be disclosed publicly.

Until a separate mailing address becomes available, customer-service, business, privacy, and legal inquiries may be submitted through the email address or telephone number listed on this page.

Do not mail products, returns, legal documents, payments, or other materials to an address shown on a product’s shipping label unless MJ Supply Co. provides written instructions.

3. General Customer Support

For general questions about MJ Supply Co., products, collections, availability, sizing, store policies, or the website, contact:

Email: contact@shopmjsupplyco.com
Phone: 407-795-2895

Customer inquiries are generally reviewed within 1–2 business days.

Response times may be longer during:

  • Weekends
  • Federal holidays
  • Product launches
  • Seasonal sales
  • Periods of unusually high order volume
  • Production-provider or carrier disruptions

4. Existing Order Support

For questions about an existing order, include:

  • Your full name
  • Your order number
  • The email address used during checkout
  • The name of the affected product
  • A clear description of your question or concern
  • Relevant tracking information when applicable

Providing complete information in your first message helps us locate the order and respond more efficiently.

Do not send complete payment-card numbers, passwords, account credentials, government-identification numbers, or other sensitive financial information by email, text message, contact form, or social media.

5. Order Changes and Cancellations

Contact us immediately if you need to request:

  • An order cancellation
  • A shipping-address correction
  • A size, color, style, or product change
  • A correction to personalization or custom information

Most products are made to order and may enter production shortly after an order is submitted. Changes and cancellations are not guaranteed after production begins.

Sending a cancellation or change request does not mean the request has been completed. A request is effective only after MJ Supply Co. confirms it in writing.

6. Shipping and Tracking Support

For questions about production, tracking, delayed delivery, missing packages, returned-to-sender packages, or other shipping concerns, include:

  • Your full name
  • Your order number
  • Your shipping address
  • Your tracking number
  • A description of the issue
  • Any relevant carrier communication

Before reporting a missing package:

  1. Verify that the shipping address on the order is correct
  2. Review the complete tracking history
  3. Check all entrances and secure delivery locations
  4. Check with household members and neighbors
  5. Check with the property manager, front desk, or mailroom
  6. Contact the local carrier or post office

Additional shipping terms and reporting requirements are available in our Shipping Policy .

7. Damaged, Defective, or Incorrect Products

Contact us within 30 days of delivery if a product arrives:

  • Damaged
  • Defective
  • Materially misprinted
  • In the wrong size, color, or style compared with the order
  • Missing a component that should have been included
  • Otherwise materially different from what was ordered

Include:

  • Your full name
  • Your order number
  • The name of the affected product
  • A clear description of the problem
  • Clear photographs or video showing the entire product and issue
  • A photograph of the size or product label when relevant
  • A photograph of the shipping package and label when requested

Claims that do not include sufficient supporting information may take longer to review or may not qualify for a replacement, reprint, refund, or store credit.

Additional claim terms are available in our Return & Refund Policy .

8. Returns and Refunds

Most MJ Supply Co. products are made to order. We generally do not accept returns or exchanges solely because a customer:

  • Changed their mind
  • Ordered the wrong size or color
  • Selected the wrong product or style
  • No longer needs or wants the product

Do not mail a product to MJ Supply Co., a production provider, an artisan, or an address appearing on a shipping label unless MJ Supply Co. first provides written return instructions.

To request a return, replacement, reprint, store credit, or refund review, email: contact@shopmjsupplyco.com .

Review the complete Return & Refund Policy before submitting a request.

9. Custom Merchandise Inquiries

Businesses, churches, organizations, creators, event coordinators, and individuals may contact MJ Supply Co. about:

  • Custom apparel and merchandise
  • Bulk ordering
  • Event merchandise
  • Church and ministry merchandise
  • Business and employee apparel
  • Creator merchandise
  • Design and product-development services

Include as much of the following information as possible:

  • Your name and organization
  • Your preferred contact information
  • The type of products needed
  • Estimated quantities
  • Required sizes
  • Preferred colors or product styles
  • Artwork or logo availability
  • Your desired completion date
  • Your approximate budget

An inquiry does not create a binding order or guarantee that MJ Supply Co. can accept the project.

Custom work may require a separate consultation, proposal, invoice, design fee, deposit, approval, production agreement, or contract.

10. Bulk and Business Orders

Bulk, wholesale, business, church, organization, and event orders may involve different pricing, payment schedules, production timelines, shipping arrangements, and approval requirements.

Contact: contact@shopmjsupplyco.com with the project details.

Production timelines generally begin only after all required payment, artwork, product selections, sizes, quantities, and design approvals are received.

11. Partnership Inquiries

MJ Supply Co. accepts inquiries concerning:

  • Handcrafted product partnerships
  • Independent artisan opportunities
  • Creator ambassadorships
  • Business collaborations
  • Organization and community partnerships
  • Featured-partner opportunities

Partnership inquiries may be submitted through our Partnership Inquiry page or by emailing contact@shopmjsupplyco.com .

Include:

  • Your name
  • Your business, organization, or creator name
  • Relevant website and social-media links
  • The type of partnership you are proposing
  • What you would contribute
  • What you are requesting from MJ Supply Co.
  • Any relevant deadlines

Submitting an inquiry does not guarantee acceptance, endorsement, exclusivity, compensation, free merchandise, or a formal partnership.

12. Handcrafted Partner Products

Questions about handcrafted partner products purchased through MJ Supply Co. should be directed to MJ Supply Co.

Do not contact an independent artisan directly about an MJ Supply Co. order unless we instruct you to do so.

We will coordinate with the applicable artisan or partner when necessary to review production, shipping, damage, defect, or fulfillment concerns.

13. Story and Community Submissions

Questions about customer stories, the Wear Your Story initiative, community features, testimonials, reviews, photographs, or other user-submitted content may be sent to:

Email: contact@shopmjsupplyco.com

Submitting content does not automatically authorize MJ Supply Co. to publish it publicly unless you grant permission through the applicable submission form, release, promotion rules, or other agreement.

If you are requesting removal or correction of published content, identify the content, where it appears, and the reason for your request.

14. Reviews and Testimonials

Questions about a submitted review or testimonial may be sent to: contact@shopmjsupplyco.com .

Include the name used with the submission, the approximate submission date, the applicable product, and the correction or removal being requested.

We may need to verify that you submitted the content before changing or removing it.

15. Privacy Requests

Requests to access, correct, delete, or obtain a copy of personal information may be submitted to:

Email: contact@shopmjsupplyco.com
Phone: 407-795-2895

Include enough information for us to identify the relevant records and understand your request.

We may need to verify your identity before completing a privacy request. Do not send complete payment-card information, passwords, or government identification unless we specifically provide an appropriate verification method.

Additional information is available in our Privacy Policy .

16. Intellectual-Property Inquiries

Requests for permission to use MJ Supply Co. content or reports of possible copyright, trademark, design, or other intellectual-property infringement should be sent to:

Email: contact@shopmjsupplyco.com
Phone: 407-795-2895

An infringement report should include:

  • Your name and contact information
  • Identification of the protected work or right
  • Identification and location of the allegedly infringing material
  • An explanation of your ownership or authority
  • A good-faith explanation of the claimed unauthorized use
  • Any supporting documentation

Submitting a knowingly false infringement claim may result in legal liability.

17. Legal Inquiries and Notices

General legal inquiries concerning the Site, store policies, products, or services may be directed to:

Email: contact@shopmjsupplyco.com
Phone: 407-795-2895

Because MJ Supply Co. does not yet publish a separate business mailing address, contact us by email to request appropriate instructions for delivering a document that cannot legally or practically be transmitted electronically.

Emailing a legal inquiry does not waive any legally required method of service or establish that MJ Supply Co. has accepted formal service of legal process by email.

Additional operator and legal information is available in our Legal Notice .

18. Social Media

Follow MJ Supply Co. on:

Social-media messaging is not the most reliable method for reporting an order, shipping, privacy, or legal problem.

For faster and more reliable assistance, email contact@shopmjsupplyco.com and include the applicable order number or supporting information.

19. Telephone Calls and Text Messages

Customers and business contacts may call 407-795-2895.

If your call is not answered, leave a voicemail containing:

  • Your name
  • Your callback number
  • Your order number when applicable
  • A brief description of the reason for your call

Do not leave complete payment-card numbers, passwords, or other highly sensitive information in a voicemail or text message.

Calling or texting MJ Supply Co. does not automatically enroll you in marketing communications. Transactional responses may be sent when necessary to address your inquiry.

20. Marketing Communications

Questions concerning MJ Supply Co. marketing emails or subscription preferences may be directed to: contact@shopmjsupplyco.com .

You may unsubscribe from marketing emails by using the unsubscribe link in the applicable message.

Unsubscribing from marketing does not prevent us from sending necessary order, account, customer-service, security, or legal communications.

21. Communications From Production Providers

MJ Supply Co. uses multiple approved production and fulfillment providers, including services such as Printify, PODpartner, Gelato, and Ninja POD.

Depending on the order, you may receive tracking information generated through one of these providers or through an associated shipping carrier.

Production and fulfillment providers are not responsible for providing direct customer service to MJ Supply Co. customers.

Questions, claims, and documentation should be submitted to MJ Supply Co., which will communicate with the applicable provider when necessary.

22. Security and Fraud Concerns

Report suspected unauthorized orders, account access, fraudulent communications, impersonation, or misuse of the MJ Supply Co. name to:

Email: contact@shopmjsupplyco.com
Phone: 407-795-2895

Include relevant order numbers, email addresses, screenshots, links, or other supporting information when it is safe to do so.

MJ Supply Co. will never request your complete password or complete payment-card number by ordinary email or social-media message.

23. Accessibility Concerns

If you experience difficulty accessing information, navigating the Site, reading a store policy, or completing an order because of an accessibility issue, contact:

Email: contact@shopmjsupplyco.com
Phone: 407-795-2895

Identify the page, feature, or information involved and describe the type of assistance requested. We will make reasonable efforts to provide the information or assistance through an accessible alternative.

24. Response Times

Most ordinary inquiries are reviewed within 1–2 business days.

Complex matters may require additional time, including:

  • Production-provider investigations
  • Carrier investigations
  • Lost-package claims
  • Custom and bulk-order estimates
  • Partnership reviews
  • Privacy and intellectual-property requests
  • Claims requiring photographs, video, or additional documentation

An initial response may acknowledge the inquiry or request additional information without providing the final resolution.

25. Applicable Store Policies

Use of the Site and purchases from MJ Supply Co. are also governed by:

Review the applicable policy before submitting an order-related request.

26. Changes to This Contact Information

MJ Supply Co. may update this page to reflect changes to its business address, telephone number, email address, support procedures, fulfillment providers, or communication methods.

Updated information will be posted on this page with a revised “Last updated” date.

Once a separate business mailing address becomes available, this page and other applicable legal policies will be updated.

27. Contact MJ Supply Co.

For general assistance, order support, custom merchandise, partnerships, privacy requests, or legal inquiries, contact:

MJ Supply Co.
Belle Isle, Florida, United States
Phone: 407-795-2895
Email: contact@shopmjsupplyco.com
Website: www.shopmjsupplyco.com