Shipping policy

Last updated: August 27, 2026

This Shipping Policy explains how orders placed through www.shopmjsupplyco.com are reviewed, produced, shipped, tracked, and delivered.

Most MJ Supply Co. products are made specifically for the customer after an order is placed. Production time and shipping-transit time are separate parts of the fulfillment process.

Production and delivery timeframes are estimates, not guaranteed arrival dates, unless MJ Supply Co. expressly provides a written delivery guarantee for a specific custom or bulk order.

1. Contact Information

Questions about production, shipping, tracking, or delivery should be directed to:

MJ Supply Co.
Belle Isle, Florida, United States
Phone: 407-795-2895
Email: contact@shopmjsupplyco.com
Website: www.shopmjsupplyco.com

Include your full name and order number in all order-related correspondence. Do not send complete payment-card numbers, passwords, or other sensitive financial information by email.

2. Made-to-Order Fulfillment

Most MJ Supply Co. products are printed, manufactured, embroidered, personalized, or assembled after an order is placed.

We work with multiple approved third-party production and fulfillment providers. Depending on the product, destination, available inventory, production method, and order requirements, an order may be fulfilled by a different provider or facility.

Our current production network includes print-on-demand and fulfillment services such as Printify, PODpartner, Gelato, and Ninja POD, as well as independent artisans, specialty manufacturers, packaging providers, and shipping carriers.

The fulfillment provider used for one product may differ from the provider used for another product in the same order. Products may be produced and shipped from facilities located in different states or countries.

The shipping origin shown in tracking information or on a package may therefore differ from MJ Supply Co.’s business location.

MJ Supply Co. remains the customer-facing seller for every purchase completed through the Site. Customers should contact MJ Supply Co.—not an individual production provider—about order questions, problems, replacements, or refunds.

3. Order Review and Processing

After an order is submitted, it is reviewed and sent to the appropriate production or fulfillment provider.

Most standard orders are submitted for production within approximately one business day. Orders may require additional processing time when:

Payment requires review or authorization
Customer information is incomplete
The shipping address appears invalid or incomplete
A product, garment, color, size, or material is unavailable
Personalization or custom information requires confirmation
The order is suspected of fraud or unauthorized activity
The order contains handcrafted, specialty, custom, or bulk products
A production provider needs to be changed

Processing time does not include production time or carrier transit time.

4. Order Changes and Cancellations

An order cancellation
A shipping-address correction
A change to the selected product, size, color, or style
A correction to personalization or custom information

We will attempt to accommodate the request, but changes and cancellations are not guaranteed.

Orders may enter production shortly after they are submitted. Once production, printing, embroidery, manufacturing, personalization, or fulfillment begins, the order generally cannot be changed or cancelled.

Sending a cancellation request does not mean the order has been cancelled. A cancellation is effective only after MJ Supply Co. confirms it in writing.

If an order is successfully cancelled before production begins, an appropriate refund will be issued according to our Return & Refund Policy .

5. Production Times

Standard made-to-order products generally require approximately 2–10 business days for production before shipment.

Actual production time depends on:

The selected product and production method
The production provider assigned to the order
Inventory and material availability
The fulfillment location
The number of products ordered
Whether the order requires printing, embroidery, personalization, or handcrafted production
Seasonal demand and current production volume

Some products may be completed sooner. Handcrafted, embroidered, specialty, personalized, or bulk products may require additional time.

When a product page, checkout estimate, proposal, invoice, or written order agreement provides a more specific production estimate, that estimate controls for the applicable product or order.

Business days generally do not include weekends or federal holidays.

6. Estimated Shipping-Transit Times

Transit time begins after production is complete and the package has been transferred to a shipping carrier.

Because MJ Supply Co. uses multiple production and fulfillment providers, shipping services and delivery estimates vary by product, provider, production location, destination, and carrier.

General estimated transit ranges are:

United States: approximately 2–10 business days after production
International destinations: approximately 7–30 business days after production
APO, FPO, and DPO military addresses: approximately 15–30 business days after production

These are general estimates rather than guaranteed delivery windows. Certain providers, products, destinations, or shipping methods may fall outside these ranges.

When checkout, an order confirmation, tracking information, a product page, or a written order agreement provides a more specific estimated delivery range, that order-specific estimate should be used.

Expedited shipping is not available for every product or destination. Selecting expedited shipping does not eliminate production time unless the selected service expressly states that production is included.

7. Estimated Total Delivery Time

Total delivery time includes:

Order review and processing
Approximately 2–10 business days of production for most products
The transit time associated with the assigned provider and shipping method

A typical domestic made-to-order purchase may take approximately 4–20 business days from the order date to delivery.

International, handcrafted, embroidered, specialty, custom, and bulk orders may require additional time.

The estimate shown for the applicable product or order is more reliable than this general range. All production and delivery timeframes are estimates unless MJ Supply Co. expressly provides a written delivery guarantee.

8. Shipping Methods

Available shipping methods are determined by:

The selected product
The assigned production provider
The fulfillment location
The delivery destination
Package dimensions and weight
Carrier availability

A shipping option displayed for one product may not be available for another product in the same order.

MJ Supply Co. and its fulfillment providers may select or change the carrier used to provide the purchased level of service. Customers generally cannot request a specific carrier unless that option is expressly offered during checkout or in a written order agreement.

9. Shipping Charges

Available shipping methods and charges are calculated and displayed during checkout.

Shipping costs may depend on:

Product type and quantity
Package dimensions and weight
The assigned production provider
Production and fulfillment locations
The delivery destination
The selected shipping method
Whether products must be shipped separately

Product prices do not include shipping unless a product page, promotion, or checkout clearly states otherwise.

Any free-shipping promotion is subject to the terms displayed with that offer, including applicable purchase minimums, products, destinations, and expiration dates.

10. Multiple Products and Split Shipments

Products placed in the same order may be produced by different fulfillment providers or shipped from different facilities.

As a result:

An order may arrive in multiple packages
Packages may arrive on different dates
Each package may use a different carrier
Each package may have separate tracking information
One package may arrive before another has shipped

Receiving only part of an order does not necessarily mean an item is missing.

Review all order and tracking notifications before reporting a missing product.

You will not be charged additional shipping solely because MJ Supply Co. divides an order into multiple shipments after checkout.

11. Order Tracking

When tracking becomes available, it will generally be sent to the email address provided during checkout or made available through the customer’s order-status page.

Tracking information may not update immediately after a label is created. A tracking number being created does not necessarily mean the carrier has already received, scanned, or transported the package.

Some shipping services provide limited tracking. International tracking may pause while a package is transferred between carriers, processed through customs, or delivered through a local postal service.

Customers are responsible for providing an accurate email address and monitoring order, tracking, delivery-attempt, carrier-pickup, and customs notifications.

12. Carrier Delivery Estimates

After a package is transferred to a carrier, transit and delivery are affected by the carrier’s operations.

Estimated delivery dates displayed by a carrier or tracking service are not guarantees from MJ Supply Co.

Carrier estimates may change while a package is in transit because of weather, routing, operational delays, customs, address problems, carrier handoffs, or other circumstances.

13. Delivery Delays

Production and delivery may be delayed by:

High order volume
Holiday demand
Product, garment, color, size, or material shortages
Production-provider delays
Changes between production providers
Carrier disruptions
Severe weather or natural disasters
Labor disruptions
Public emergencies
Power, internet, platform, or technology failures
Incorrect or incomplete customer information
Customs inspections
International shipping restrictions
Events outside our reasonable control

MJ Supply Co. will make reasonable efforts to communicate material delays when relevant information is available.

We cannot guarantee delivery by a particular date unless that commitment is expressly provided in a separate written agreement.

14. Address Requirements

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

The shipping address should include, when applicable:

The recipient’s full name
Street address
Apartment, suite, unit, or building number
City
State, province, or region
Postal or ZIP code
Country
A valid telephone number for international delivery

Address information should be entered using Latin characters when required by the applicable fulfillment provider or carrier.

International destinations may require a tax-identification number, national-identification information, telephone number, or other delivery information. Failure to provide information required by the destination country may delay or prevent shipment.

15. Incorrect or Incomplete Addresses

Review your shipping address carefully before submitting an order.

MJ Supply Co. is not responsible for delays, failed deliveries, losses, carrier charges, or returns to sender caused by an incorrect or incomplete address provided by the customer.

We cannot guarantee that an address can be changed after an order has been submitted. Once production or shipping begins, an address correction may no longer be possible.

If an order must be reproduced or shipped again because of a customer-provided address error, the customer may be responsible for additional production and shipping charges.

Depending on the circumstances and the applicable provider’s policies, an order returned because of an incorrect address may qualify only for a partial refund or may not qualify for a refund.

16. P.O. Box Addresses

P.O. Box delivery may be available for eligible shipments within the United States.

Customers using a P.O. Box are responsible for ensuring:

The recipient name matches the name registered to the box
The address uses the correct P.O. Box format
The package can be accepted at that location
The ordered product will fit within the applicable postal limitations

Some products, production providers, carriers, destinations, and expedited shipping methods do not support P.O. Box delivery.

An order submitted with an incompatible P.O. Box address may be changed to another available shipping method, delayed, held for correction, or cancelled.

International P.O. Box delivery is not recommended and may be attempted at the customer’s risk.

17. Military Addresses

Certain products fulfilled by eligible United States providers may be shipped to APO, FPO, or DPO military addresses.

Military-address delivery may take approximately 15–30 business days after production.

Tracking may stop updating after a package reaches the applicable military postal hub even though the package is continuing toward its destination.

Military addresses must use the required USPS format, including the appropriate APO, FPO, or DPO city and AA, AE, or AP state designation.

Not every product or production provider supports military-address delivery.

18. Delivery Attempts and Carrier Pickup

A carrier may leave a package at the delivery address, deliver it to a nearby post office or parcel locker, or hold it at a carrier facility for pickup.

If a delivery attempt is unsuccessful, the customer is responsible for reviewing carrier instructions and arranging redelivery or pickup before the carrier’s deadline.

Failure to collect a package may cause it to be returned to the applicable fulfillment facility or disposed of according to the carrier’s or provider’s procedures.

19. Returned-to-Sender Packages

A package may be returned to sender because of:

An incorrect or incomplete address
Repeated unsuccessful delivery attempts
Failure to collect the package
Refusal of delivery
Carrier or customs restrictions
An undeliverable destination

The return address printed on a package may belong to an unbranded fulfillment facility or production provider rather than MJ Supply Co.

Some providers do not store returned products and may dispose of them after they are returned. Recovery or reshipment is therefore not guaranteed.

If tracking shows “return to sender,” contact MJ Supply Co. Reshipment is not automatic.

Depending on why the package was returned and whether it can be recovered, a resolution may include:

Reshipment after payment of additional shipping charges
Reproduction and reshipment at the customer’s expense
A partial refund
A replacement when the return resulted from a qualifying provider or carrier error
No refund when the return resulted from a customer-provided address error, refusal, or missed pickup

Do not contact or mail products directly to the return address appearing on a shipping label unless MJ Supply Co. provides written instructions.

20. Refused and Unclaimed Deliveries

Orders that are refused, left unclaimed, or not collected from a carrier are not automatically eligible for a refund.

If a package is returned because the recipient refused delivery or failed to collect it, additional production or shipping charges may be required before the order can be sent again.

Refusing an international delivery because of customs duties, taxes, brokerage charges, or import fees does not automatically qualify the order for a refund.

21. Lost-Package Reporting

Lost-package reporting periods differ among production providers, shipping carriers, destinations, and services.

Contact MJ Supply Co. as soon as a package exceeds its estimated delivery range.

To preserve eligibility under the applicable provider’s claim period, shipping problems should generally be reported no later than 30 days after the estimated delivery date.

Before contacting MJ Supply Co.:

Verify that the shipping address on the order is correct
Review the complete tracking history
Check all entrances and secure delivery locations
Check with household members and neighbors
Check with front desks, mailrooms, or property managers
Contact the local carrier or post office

International packages may experience customs delays, carrier handoffs, and periods with limited tracking. A delayed tracking update does not automatically mean a package is lost.

22. Lost-Package Investigations and Resolutions

A package generally must be confirmed or reasonably determined to be lost by the applicable carrier or fulfillment provider before a replacement or refund can be approved.

If an investigation determines that no incorrect address, refusal, missed pickup, customs issue, or other customer-caused problem occurred, an eligible resolution may include:

A replacement or reprint
A refund
A partial refund
Store credit
Another reasonable resolution

The available resolution depends on the production provider, carrier investigation, product availability, supporting documentation, and applicable law.

Customers are not guaranteed the ability to choose between every possible resolution.

23. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

Confirm that the address on the order is correct
Review the carrier’s delivery details
Check all entrances and secure delivery locations
Ask household members and neighbors
Check with the property manager, front desk, or mailroom
Contact the carrier or local post office

MJ Supply Co. does not automatically replace or refund packages confirmed as delivered to the address supplied with the order.

We will review the circumstances and available tracking information, but a replacement or refund is not guaranteed when the carrier confirms successful delivery.

24. Stolen Packages

MJ Supply Co. is not automatically responsible for a package stolen after confirmed delivery.

If you believe a delivered package was stolen:

Contact the carrier
Check available security-camera footage
Contact your property manager when applicable
File a police report when appropriate
Contact MJ Supply Co. with the available documentation

We may assist with available order and tracking information, but replacement or refund approval is not guaranteed.

25. Missing Items and Incomplete Orders

Products in a single order may be produced and shipped separately. Receiving one package does not necessarily mean the complete order has been delivered.

Before reporting a missing item:

Review all shipping and tracking notifications
Check whether the order was divided into multiple shipments
Confirm the contents of every package received
Allow separately tracked packages to reach their estimated delivery dates

If an item is still missing after all associated shipments have been delivered, contact us promptly.

We may request photographs of the received package, shipping label, packaging materials, and products to investigate the missing item.

26. Damaged, Defective, or Incorrect Orders

Damaged
Defective
Materially misprinted
In the wrong size, color, or style compared with the order
Missing a component that should have been included
Otherwise materially different from what was ordered

Please provide:

Your full name
Your order number
The name of the affected product
A clear description of the problem
Clear photographs or video showing the item and issue
A photograph of the shipping package or label when requested

Approved claims may qualify for a replacement, reprint, store credit, partial refund, refund, or another reasonable resolution in accordance with our Return & Refund Policy .

27. Normal Production Variations

Minor differences that naturally result from manufacturing, printing, embroidery, garment dyeing, handcrafted production, materials, or device displays are not necessarily shipping damage or product defects.

Normal variations may include:

Slight differences in color
Minor differences in print placement
Small variations in garment measurements
Minor variations in embroidery texture or stitch density
Temporary direct-to-garment printing odor or pretreatment residue
Subtle differences in garment-dyed products
Reasonable variations in handcrafted products

Claims involving normal production variations will be reviewed according to the applicable product specifications and provider tolerances.

28. Handcrafted Products

Handcrafted products may require additional production and shipping time. Any substantially different estimate should be displayed on the product page or communicated with the order.

Handcrafted products may be shipped directly by an independent artisan or partner. Their shipping origin and packaging may therefore differ from other MJ Supply Co. products.

Products from an independent artisan may arrive separately from print-on-demand or manufactured products in the same order.

Contact MJ Supply Co. about handcrafted-order issues rather than returning a product directly to the artisan.

29. Custom and Bulk Merchandise Orders

Custom merchandise, personalized products, business orders, church orders, event merchandise, and bulk orders may follow production, pickup, and delivery terms established in a separate:

Proposal
Estimate
Invoice
Production agreement
Contract

Custom and bulk production timelines generally begin only after all required payment, information, artwork, sizes, quantities, and design approvals are received.

Customer delays in providing required information, payment, or approval may extend the production and delivery schedule.

When a separate written agreement provides different shipping, delivery, pickup, or risk terms, that agreement controls for the applicable order.

30. Local Pickup or Delivery

Local pickup or local delivery is available only when expressly offered and confirmed by MJ Supply Co. for the applicable order.

Do not travel to MJ Supply Co.’s general business location or a production provider’s facility unless a pickup appointment and location have been confirmed in writing.

Additional identification requirements, pickup instructions, deadlines, or local-delivery fees may apply.

31. International Shipping

International shipping may not be available for every product or destination.

International orders may be produced in the United States, in the destination region, or in another country depending on provider availability.

International orders may experience:

Longer production or transit times
Customs inspections
Carrier handoffs
Limited tracking updates
Import restrictions
Requests for additional recipient information

MJ Supply Co. cannot guarantee that every product can be shipped to every country.

32. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, tariffs, handling charges, or other fees imposed by the destination country.

Unless expressly included during checkout, these charges are the customer’s responsibility and are not included in the product or shipping price.

MJ Supply Co. does not control or predict:

The amount of customs or import charges
Whether a shipment will be inspected
How long customs processing will take
Whether a destination will impose additional documentation requirements

Contact the appropriate customs authority before ordering if you have questions about the requirements or costs in your country.

33. International Shipping Restrictions

We may refuse, hold, or cancel an international order when:

The product cannot legally or practically be shipped to the destination
No eligible production or shipping provider is available
The address does not meet carrier requirements
Required recipient, telephone, customs, or tax information is missing
The destination is subject to legal, carrier, or service restrictions

If we cancel an order because it cannot be produced or shipped, an appropriate refund will be issued.

34. Purchases Through Other Platforms

Orders placed through a third-party marketplace, social-commerce platform, event, partner business, or another sales channel may be subject to that platform’s mandatory shipping, tracking, delivery, cancellation, return, and dispute rules.

This policy primarily governs orders completed directly through www.shopmjsupplyco.com .

35. Relationship to Other Store Policies

Cancellations, returns, exchanges, replacements, store credit, and refunds are also governed by our Return & Refund Policy .

Use of the Site and purchases from MJ Supply Co. are also governed by our Terms of Service .

If a separately accepted custom or bulk-order agreement conflicts with this general Shipping Policy, the separate agreement controls for the applicable order.

36. Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or replaces any delivery, refund, cancellation, warranty, or consumer-protection right that cannot legally be excluded.

If a provision of this policy conflicts with mandatory applicable law, the legally required protection will apply.

37. Policy Changes

MJ Supply Co. may update this policy to reflect changes in products, production providers, fulfillment practices, carriers, shipping methods, rates, service areas, business operations, or legal obligations.

The revised policy will be posted on this page with an updated “Last updated” date.

Unless applicable law requires otherwise, the version in effect when an order is placed will generally govern that order.