Refund policy
Last updated: August 27, 2026
This Return & Refund Policy explains the rules for cancellations, returns, exchanges, replacements, store credit, and refunds for purchases made through www.shopmjsupplyco.com .
Many MJ Supply Co. products are printed, manufactured, personalized, or assembled specifically after an order is placed. Because these products are made to order, we generally cannot accept returns or exchanges based solely on changing your mind, ordering the wrong size or color, or deciding that you no longer want the product.
We will review legitimate problems involving damaged, defective, misprinted, incorrect, or missing products and provide an appropriate resolution when the claim qualifies under this policy.
1. Contact Information
All return, refund, replacement, and order-issue requests must be directed to MJ Supply Co.:
MJ Supply Co.
Belle Isle, Florida, United States
Phone: 407-795-2895
Email: contact@shopmjsupplyco.com
Website: www.shopmjsupplyco.com
Include your full name and order number in all order-related correspondence. Do not send complete payment-card numbers, passwords, or other sensitive financial information by email.
2. Made-to-Order Products
Most MJ Supply Co. products are produced specifically for the customer after an order is submitted. We work with third-party production and fulfillment providers, including print-on-demand companies, independent artisans, manufacturers, embroiderers, and shipping carriers.
Made-to-order products generally cannot be returned, exchanged, or refunded for reasons including:
- Changing your mind after placing the order
- Ordering the wrong size
- Ordering the wrong color or style
- Preferring a different product after delivery
- Disliking a correctly produced product
- Failing to review the product description or size information
- No longer needing the product
This limitation does not apply when a product arrives damaged, defective, materially misprinted, or different from what was ordered.
3. Order Cancellations and Changes
Contact us immediately if you need to request:
- An order cancellation
- A shipping-address correction
- A size, color, style, or product change
- A change to personalization or custom information
Most orders enter production shortly after they are submitted. We will attempt to accommodate a requested change or cancellation, but we cannot guarantee that the request can be completed.
Once production, printing, embroidery, personalization, manufacturing, or fulfillment has begun, the order generally cannot be cancelled or changed.
Sending a request does not mean the order has been cancelled. A cancellation is effective only after MJ Supply Co. confirms it in writing.
If an order is successfully cancelled before production begins, an appropriate refund will be issued to the original payment method.
4. Damaged, Defective, Misprinted, or Incorrect Products
Contact us within 30 days of delivery if a product arrives:
- Damaged during production or delivery
- Defective
- Materially misprinted
- Printed in the wrong location
- In the wrong size, color, or style compared with the order
- Missing a component that should have been included
- Otherwise materially different from what you ordered
Reports received after the 30-day claim period may not qualify for a replacement, reprint, refund, or store credit.
5. Information Required for a Claim
To review a damaged, defective, misprinted, or incorrect-product claim, provide:
- Your full name
- Your order number
- The name of the affected product
- A clear description of the problem
- Clear photographs or video showing the entire product and the issue
- A photograph of the size or product label when relevant
- A photograph of the shipping package and label when requested
For print-placement or sizing concerns, we may request photographs showing the item laid flat with a ruler or measuring tape.
If multiple products are affected by the same issue, we may request a photograph or video showing all affected products together.
Failure to provide sufficient documentation may prevent us or the applicable production provider from verifying and approving the claim.
6. Available Resolutions
After reviewing an eligible claim, MJ Supply Co. may provide one of the following resolutions:
- A replacement product
- A free reprint
- A refund to the original payment method
- A partial refund
- Store credit
- Another reasonable resolution agreed upon with the customer
The appropriate resolution depends on the nature of the issue, the documentation provided, product availability, and the policies of the applicable production or fulfillment provider.
We do not guarantee that the customer may choose between every available remedy. For example, a replacement may be offered when the problem can be corrected through a reprint.
7. Products That Do Not Need to Be Returned
Damaged, defective, misprinted, or incorrect made-to-order products generally do not need to be mailed back unless MJ Supply Co. specifically instructs you to return the item.
Do not mail a product to MJ Supply Co., a production provider, an artisan, or the address printed on a shipping label without receiving written return instructions.
An address appearing on a package may belong to a shipping carrier or fulfillment provider and may not be authorized to process customer returns.
8. Normal Product and Printing Variations
Minor differences that naturally result from manufacturing, printing, embroidery, garment dyeing, handcrafted production, device displays, or product materials are not necessarily defects.
Normal variations may include:
- Slight differences in color between the product and a digital screen
- Minor differences in print placement or alignment
- Small variations in garment measurements
- Minor variations in embroidery texture, backing, or stitch density
- Temporary odor or pretreatment residue from direct-to-garment printing
- Subtle differences in garment-dyed products
- Minor variations in handcrafted color, texture, shape, pattern, or appearance
- Differences caused by lighting, photography, or screen settings
Direct-to-garment printing may involve a reasonable print-placement tolerance. Minor sizing differences within normal manufacturing tolerances are not considered defects.
Pretreatment residue or odor associated with direct-to-garment printing normally disappears after the product is washed according to its care instructions.
9. Size and Fit
Customers are responsible for reviewing available size information before ordering. Sizing may vary between brands, manufacturers, garment styles, and product types.
Ordering the size you typically wear does not guarantee that every product will fit identically.
A correctly produced product is not eligible for a free exchange, replacement, or refund solely because it does not fit as expected.
If you believe the product was manufactured outside the measurements shown in the applicable size guide, contact us within 30 days of delivery and provide photographs of the product laid flat with the measurements clearly visible.
10. Custom and Personalized Products
Custom merchandise, personalized products, commissioned designs, bulk orders, and products created from customer-supplied materials are final sale after approval or production begins.
Customers are responsible for reviewing and approving:
- Spelling and wording
- Names, dates, and personalization
- Colors and product selections
- Sizes and quantities
- Logos, artwork, and design placement
- Mockups and proofs
Approval of a proof, mockup, design, invoice, or order summary authorizes production based on the approved information.
Customer-approved spelling, design, sizing, color, quantity, or personalization errors are not considered production defects.
If the completed product materially differs from the approved design or order specifications, contact us within the claim period for review.
11. Bulk Orders and Separate Agreements
Custom, wholesale, event, business, church, organization, and bulk merchandise orders may be governed by a separate proposal, invoice, production agreement, or contract.
If an accepted written agreement provides return, cancellation, replacement, or refund terms that differ from this policy, the separate agreement controls for that specific order.
12. Handcrafted Products
Handcrafted products are produced by independent artisans and may contain natural differences in color, texture, dimensions, shape, materials, pattern, or appearance.
These reasonable variations reflect the handcrafted nature of the product and are not automatically considered defects.
If a handcrafted product arrives damaged, defective, incomplete, or materially different from its description, contact MJ Supply Co. within 30 days of delivery.
Do not contact or return the product directly to the independent artisan unless MJ Supply Co. provides written instructions to do so.
13. Gift Cards and Digital Products
Gift cards, downloadable products, and other digital products are generally nonreturnable and nonrefundable after delivery or use, except where required by law.
A gift card or digital product may qualify for review if it was not delivered, cannot be accessed, was charged incorrectly, or does not function as described.
Gift cards cannot be exchanged for cash except where required by applicable law.
14. Sale, Clearance, and Promotional Products
Sale, clearance, limited-edition, and promotional products remain subject to the same damaged, defective, misprinted, and incorrect-product protections described in this policy.
However, a correctly produced sale or clearance product generally cannot be returned or exchanged because the customer changed their mind or selected the wrong product, size, color, or style.
Discount codes and promotional offers cannot be applied retroactively to orders placed before the applicable promotion unless the promotion expressly states otherwise.
15. Missing Items and Incomplete Orders
Products in a single order may be produced and shipped separately. Receiving one package does not necessarily mean the complete order has been delivered.
Before reporting a missing item:
- Review all shipping and tracking notifications
- Check whether the order was divided into multiple shipments
- Confirm the contents of every package received
- Allow any separately tracked packages to reach their estimated delivery date
If an item is still missing after all associated shipments have been delivered, contact us promptly with your order number and photographs of the received package and contents when requested.
16. Lost Packages
If an order has not arrived, first:
- Verify that the shipping address on the order is correct
- Review the complete tracking history
- Check with household members, neighbors, front desks, and property managers
- Contact the local carrier or post office
- Contact MJ Supply Co. if the package still cannot be located
Shipping issues should be reported within 30 days of the estimated delivery date. International shipments may require a longer carrier investigation period.
A package generally must be confirmed or reasonably determined to be lost through the applicable carrier or fulfillment provider before a replacement or refund can be approved.
17. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, contact the carrier and check with:
- Members of your household
- Neighbors
- Your property manager
- Your building’s front desk or mailroom
- The local post office or carrier facility
MJ Supply Co. does not automatically replace or refund packages confirmed as delivered to the address provided with the order.
We will review available tracking information and the circumstances of the delivery, but a replacement or refund is not guaranteed when the carrier confirms successful delivery.
18. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
MJ Supply Co. is not responsible for delays, losses, failed deliveries, or returns to sender caused by an incorrect or incomplete address provided by the customer.
If an order must be reproduced or shipped again because of a customer address error, the customer may be responsible for additional production and shipping costs.
Depending on the circumstances and the fulfillment provider’s policies, a returned-to-sender order may qualify only for a partial refund or may require payment before it can be reproduced or reshipped.
19. Refused and Unclaimed Deliveries
Orders that are refused, left unclaimed, or not collected from a carrier are not automatically eligible for a refund.
If a package is returned because delivery was refused or the customer failed to collect it, additional shipping or production charges may be required before the order can be sent again.
20. International Orders
International orders may be subject to customs inspections, import duties, taxes, brokerage charges, and other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are the customer’s responsibility and are not refundable by MJ Supply Co.
Refusing an international delivery because of customs charges does not automatically qualify the order for a refund.
Nothing in this policy limits any mandatory cancellation, return, refund, warranty, or consumer-protection rights that apply in the customer’s jurisdiction.
21. Refund Processing
Approved refunds are generally issued to the original payment method used for the order.
After MJ Supply Co. issues a refund, the time required for it to appear depends on Shopify, the payment processor, the customer’s bank, and the original payment method.
Shipping charges, customs fees, and other non-product charges may be nonrefundable unless the order was incorrect, defective, or not delivered because of an error attributable to MJ Supply Co. or its providers.
We will notify you when a refund has been approved and submitted. MJ Supply Co. cannot control delays caused by a bank, card issuer, payment processor, or financing provider after the refund is issued.
22. Partial Refunds
A partial refund may be appropriate when:
- Only part of an order is affected
- The customer chooses to keep a product with a minor verified issue
- Only certain products or charges qualify
- A fulfillment provider authorizes only a partial refund
- An order is returned because of an incorrect customer-provided address
Any partial-refund offer will explain the amount and reason before the claim is closed.
23. Chargebacks and Payment Disputes
Contact MJ Supply Co. before filing a chargeback or payment dispute so we have an opportunity to investigate and resolve the issue.
Filing a chargeback does not automatically establish that a refund is owed. We may provide the payment processor with order records, tracking information, customer communications, delivery confirmation, approvals, and other relevant evidence.
Fraudulent or abusive payment disputes may result in refusal of future orders, subject to applicable law.
24. Return Abuse and Fraud
MJ Supply Co. may deny a claim when there is reasonable evidence of:
- Fraud or misrepresentation
- Altered or misleading photographs
- Intentional damage
- Repeated misuse of the claim process
- A false claim that an order was not delivered
- A violation of this policy or our Terms of Service
We may limit or refuse future purchases from individuals or accounts associated with fraudulent or abusive activity.
25. Purchases Through Other Platforms
Purchases made through a third-party marketplace, social-commerce platform, event, partner business, or other sales channel may be governed by that platform’s mandatory return and refund rules.
Contact the platform shown on your receipt or order confirmation when its rules require the claim to be submitted through that platform.
This policy applies primarily to purchases completed directly through www.shopmjsupplyco.com .
26. Consumer Rights
Nothing in this policy excludes, restricts, or replaces any warranty, cancellation right, refund right, or consumer protection that cannot legally be excluded under applicable law.
If a provision of this policy conflicts with a mandatory consumer-protection law, the legally required protection will apply.
27. Policy Changes
MJ Supply Co. may update this policy to reflect changes in our products, production partners, fulfillment practices, sales channels, business operations, or legal obligations.
The updated policy will be posted on this page with a revised “Last updated” date. Unless applicable law requires otherwise, the version in effect when an order is placed will govern that order.
28. Contact Us About an Order
For cancellations, damaged products, defects, incorrect items, missing packages, refunds, or replacements, contact:
MJ Supply Co.
Phone: 407-795-2895
Email: contact@shopmjsupplyco.com
Website: www.shopmjsupplyco.com
Include your full name, order number, affected product, description of the issue, and clear supporting photographs or video.